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Terms of Service

1. About MedX Services Ltd

MedX Services Ltd is an independent healthcare workforce-development, training and career-support provider.

We are not part of, affiliated with or endorsed by NHS England or any NHS organisation.

Contact: info@medxservices.co.uk

2. Services we may provide

MedX services may include:

• Healthcare administration, data and informatics training.
• RTT and patient-pathway learning.
• Healthcare data and informatics training.
• Healthcare data analytics training.
• Simulation-based learning using synthetic data.
• Portfolio and capability-evidence development.
• CV and application support.
• Supporting statement support.
• Interview preparation and coaching.
• Career mentoring and role-targeting support.
• Workforce-development services for organisations.

The exact scope, format and deliverables of a service may vary and should be confirmed in the relevant service description, booking confirmation, proposal or written agreement.

3. Training and simulation

MedX training is intended for educational and workforce-development purposes.

Simulation activities are designed to use synthetic, fictional or otherwise non-patient-identifiable information.

Learners must not upload, enter or disclose real patient-identifiable information within MedX training or simulation environments unless a separate lawful and approved process has been explicitly provided.

MedX simulation is not a live clinical or patient-care system and should not be used to make real clinical decisions.

4. Career-support services

Career-support services are intended to help users present their experience more clearly and prepare for suitable applications and interviews.

Users remain responsible for ensuring that all information submitted in applications, CVs, supporting statements and interviews is accurate, truthful and reflects their own experience.

5. No guarantee of employment or recruitment outcomes

Recruitment decisions are made by employers and may depend on many factors outside MedX's control.

Any examples, case studies, learner outcomes or testimonials shown by MedX represent individual experiences and should not be interpreted as a guarantee of similar results.

6. Booking, enrolment and payment

Where payment is required, the applicable fee, payment schedule and payment method should be communicated before purchase or enrolment.

A booking or enrolment may not be confirmed until any required payment or other requested information has been received.

Different services may have different payment arrangements.

7. Cancellations, rescheduling and refunds

Cancellation, rescheduling and refund arrangements may vary depending on the service, programme or contract.

Where specific cancellation or refund terms apply, they should be communicated before purchase or confirmed in writing.

Nothing in these terms is intended to limit any statutory consumer rights that apply under UK law.

8. User responsibilities

When using MedX services, you agree to:

• Provide accurate and truthful information.
• Use training and simulation systems appropriately.
• Follow reasonable instructions provided during training.
• Respect the confidentiality of other learners or participants.
• Protect any account credentials issued to you.
• Use MedX materials for lawful purposes.
• Avoid uploading real patient-identifiable information into training systems unless explicitly authorised.
• Avoid presenting MedX training exercises or simulated activity as employment experience where that would be misleading.

9. Acceptable use

You must not use MedX websites, platforms, materials or simulation environments to:

• Break the law.
• Misrepresent your qualifications, skills or work experience.
• Access another user's account without permission.
• Attempt to disrupt, damage or bypass platform security.
• Upload malicious software or harmful content.
• Copy or redistribute protected MedX materials without permission.

10. Intellectual property

Unless stated otherwise, MedX owns or licenses the website content, training materials, exercises, simulations, templates, branding and other materials supplied as part of its services.

Users may use materials supplied to them for their own learning and career-development purposes, subject to any service-specific licence or written terms.

MedX materials must not be resold, commercially redistributed, copied in substantial part or presented as another provider's training materials without permission.

Users retain ownership of personal documents and information they provide to MedX.

11. Portfolio and capability evidence

Where MedX supports learners in creating portfolios, work samples or capability evidence, those materials may describe training exercises, simulations or synthetic-data activities.

Learners are responsible for describing such work accurately and should not imply that simulated training activity was completed as part of employment or on a live clinical system where that is not the case.

12. Availability of services

MedX may change programme dates, delivery formats, learning content, platform features or service availability where reasonably necessary.

We aim to communicate material changes affecting confirmed users or clients where appropriate.

13. Third-party services and links

MedX may use or link to third-party services, platforms or websites.

Those third parties operate under their own terms and privacy policies, and MedX is not responsible for the availability or content of external services outside its control.

14. Limitation of liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, MedX is not responsible for losses arising solely from:

• Unsuccessful applications or interviews.
• Recruitment decisions made by third-party employers.
• User-provided inaccurate information.
• Misuse of training or simulation materials.
• Third-party systems, platforms or services outside MedX's reasonable control.

15. Privacy and confidentiality

Personal information is handled in accordance with the MedX Privacy Policy.

MedX expects users to respect the privacy and confidentiality of other learners, clients and participants.

16. Suspension or termination

MedX may suspend or terminate access to a service where there is a serious or repeated breach of these terms, misuse of the platform, non-payment where payment is due, unlawful activity or conduct that places systems or other users at risk.

17. Changes to these terms

MedX may update these Terms of Service from time to time to reflect changes in services, systems, business operations or legal requirements.

The date shown at the top of this page indicates when these terms were last updated.

18. Governing law

These Terms of Service are governed by the laws of England and Wales.

Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply.

19. Contact

For questions about these Terms of Service, contact:

MedX Services Ltd
Email: info@medxservices.co.uk